No user limits
Teams can grow without additional user licenses changing the cost.
Crazy-Helpdesk & Monitoring
Helpdesk software with ticket system, monitoring, and GDPR-aligned EU operations.
Crazy-Helpdesk & Monitoring combines helpdesk, ticket system, service desk, server monitoring, CMDB, and change workflows in one cloud-hosted software product for IT teams.
Demo requests are usually answered within 24 hours.
USPs
More product, less license logic.
No monitoring limits
Monitoring is part of the product and is not slowed down by artificial object limits.
Cloud hosted
Operations, updates, and provisioning are included.
GDPR-aligned EU operations
Cloud operations in Germany or within the EU, with processes aligned with GDPR and relevant EU regulations.
All inclusive
No hidden module prices, no license traps, no mandatory add-ons.
Ticket + asset + alert
Support cases, server data, CMDB, and monitoring context stay together.
One product for the full IT operations flow.
The page follows the core areas as teams use them day to day: request, analysis, monitoring, resolution, and reporting.
Service desk
Tickets, email, SLAs, priorities, internal notes, and traceable handling in one focused workspace.
Monitoring
Server health, metrics, alerts, services, network, certificates, and hardware data next to the affected assets.
ITSM workflows
Incidents, problems, changes, approvals, rollback plans, and CMDB relations without separate tools.
The journey from signal to resolution.
This is how day-to-day work feels in the product: intake, context, handling, and proof stay together.
01
Everything stays in context from ticket to resolution.
The helpdesk is more than a form. Agents see status, priority, SLA state, history, internal notes, and affected assets in one place.
- Portal, email, and guest tickets
- SLA automation and escalation
- Internal and public communication
02
Monitoring is no longer a separate system.
The agent sends CPU, RAM, disk, network, uptime, processes, services, and certificate state directly into the platform. Critical states become actionable service cases.
- Live metrics and history charts
- Alert rules connected to tickets
- Inventory and server context in the same screen
03
Self-service reduces avoidable tickets.
FAQ, public ticket creation, and magic-link access give users a fast entry point without lowering support quality.
- Public FAQ
- Ticket access by link
- Structured capture instead of free-text chaos
04
Reporting, deployments, and app compass create visibility.
Teams see volume, priorities, SLA trends, deployments, and the application landscape in one consistent admin area.
- Reporting with CSV export
- Deployment tasks
- Application catalog with owners
Modules for the moment it gets serious.
Inventory, network, deployments, and application catalog provide the context when a case needs deeper analysis.
MOD 01
Dashboard
Open tickets, SLA state, monitoring alerts, and quick actions in one compact view.
MOD 02
Inventory & assets
Manage servers, hardware, certificates, and relations centrally.
MOD 03
Network monitoring
Network values, transfer, and state directly on the server.
MOD 04
Deployments
Roll out packages and maintenance tasks in a controlled way.
MOD 05
App compass
Keep applications, owners, and links visible.
Feature list
Crazy-Helpdesk & Monitoring feature scope.
The following overview summarizes available features across ticketing, monitoring, CMDB, self-service, and administration.
01
Full feature list
Detailed product scope for service desk, monitoring, CMDB, self-service, reporting, administration, and operations.
- Ticketing, incidents, queues, priorities, SLAs, comments, attachments, subtickets, bulk actions, history, and deletion requests
- Email intake and replies via IMAP, POP3, Microsoft 365, and SMTP
- Customer portal, public FAQ, guest tickets, magic links, and visitor landing page
- Knowledge base with categories, visibility rules, search, ratings, and ticket creation from articles
- Live chat for guests and users with agent dashboard, availability, snippets, history, and ticket handover
- Problem management with RCA, workarounds, known errors, KEDB, comments, and history
- Change management with change types, risk, planning windows, approval, CAB, rollback, reports, and calendar
- App compass with application catalog, owners, links, logos, status, asset links, and permissions
- Inventory and CMDB for servers, clients, VMs, network devices, software, mobile devices, printers, relations, lifecycle, certificates, and imports
- Agent-based monitoring with heartbeat, metrics, alerts, server roles, ticket creation, exceptions, and manual resolution
- Operational metrics for CPU, RAM, disk, network, ports, services, processes, uptime, sessions, event logs, HTTP, IIS, Apache, Tomcat, PHP, and MSSQL
- Remote actions for ping, service control, restart, agent update, uninstall, and command history
- Deployment packages, target paths, exclusions, service handling, install/remove commands, rules, jobs, and status tracking
- PRTG Network Monitor and Microsoft SCOM integration points
- Notifications for email, Microsoft Teams, SMS, and Discord with templates, placeholders, previews, tests, and logs
- Dashboards, ticket reports, SLA reports, agent reports, problem reports, change reports, trends, and CSV exports
- Users, roles, teams, password reset, activation, audit log, branding, legal pages, system settings, jobs, and schedules
- Local accounts, LDAP / Active Directory, login synchronization, group mapping, prepared SSO models, and German / English content support
Request a demo and see the product live.
Send a request. We usually reply within 24 hours and show how Crazy-Helpdesk & Monitoring fits your infrastructure.
€0 for the first 90 days, then €28.99 / month
Offer valid until 31 Dec 2026
30-day money-back guarantee
Regular €28.99 / month fixed price
GDPR-aligned operations in Germany / EU
No user limits
No monitoring limits
Cloud hosted
No hidden costs
No license modules