Software & platforms

Two software products. Less tool switching every day.

Crazy-Helpdesk connects service and monitoring. Crazy-Shop connects ordering, customer portal, and administration. We handle operations and updates.

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Products & pricing

Crazy-Helpdesk or Crazy-Shop.

Crazy-Helpdesk & Monitoring Crazy-Helpdesk & Monitoring
Popular

Crazy-Helpdesk & Monitoring

Bring tickets, ITSM processes, CMDB, and server monitoring together in one shared platform.

€0
for the first 90 days Then 28.99 € / month Introductory offer valid until 31 Dec 2026. Standard as managed cloud. Enterprise with a tailored operating model.
30-day money-back guarantee Applies within the first 30 days of first use if the software is not the right fit.
  • €28.99 / month fixed price for Standard
  • No user limits and no additional user licenses
  • No monitoring limits and no artificial asset limits
  • Standard as a managed cloud solution including operations, updates, and provisioning
  • Enterprise with cloud operations or optional managed on-premises
  • Tickets, SLAs, ITSM workflows, CMDB, and monitoring in one interface
Explore Helpdesk
Crazy-Shop Crazy-Shop
Crazy-Shop 2.07

Crazy-Shop

Sell server subscriptions, services, keys, downloads, and physical goods with one customer portal.

€0
for the first 30 days Then €24.99 / month We can discuss setup and deployment with you.
30-day money-back guarantee In addition to the first 30 days at €0.
  • Mixed carts for subscriptions, keys, downloads, and goods
  • Automatic provisioning through Proxmox, Pterodactyl, and AMP
  • PayPal, Stripe, paysafecard, bank transfer, and credit
  • Invoices, credit notes, payment reminders, and recurring billing
  • Stock, shipping, returns, and protected downloads
  • Customer portal, administration, and your own store brand
Open live demo ↗ Explore Crazy-Shop
Two products for different jobs.
Clear monthly pricing Clear product boundaries Direct contacts GDPR-aligned cloud operations in Germany / EU
Product evidence you can inspect directly.

Real interfaces, documented scope, clearly defined operating models, and accessible processes give you a reliable basis for your decision.

117 Searchable Helpdesk features

The complete feature scope is documented by area and can be filtered directly.

TicketsITSMCMDBMonitoring
Open feature list
100% real Product interfaces, not mock-ups

Every interface shown comes from Crazy-Helpdesk or Crazy-Shop.

Helpdesk tourShop tourOriginal screenshots
Helpdesk tour Shop tour
Managed Cloud or on-premises

Operations, updates, and responsibility stay explicit. Helpdesk is also available as managed on-premises.

EU servers>90% in DEOperations included
Compare operating models
Live Traceable status and rollout

Operating status and the rollout process are directly accessible instead of being vague promises.

Status pageRolloutPersonal start
Rollout process
Around it

Operations, access, and integrations included.

GDPR & EU

Trusted cloud operations in Germany / EU

Your software runs on infrastructure in Germany or within the EU. We work in line with GDPR and relevant EU regulations so data protection and operations fit together from the start.

  • Data location in Germany / EU
  • Processes aligned with GDPR and EU regulations
Access

Roles and access

Logins, roles, approvals, and permissions are configured to fit your teams.

  • Control access deliberately
  • Separate roles for users and teams
Integration

APIs and integrations

The products can be integrated into existing processes, portals, and operating environments.

  • Avoid data silos
  • Connect workflows across system boundaries
Operate

Maintenance and further development

We handle updates, keep operations stable, and plan extensions with you.

  • Software stays operable
  • Extensions stay plannable
Community version

Free software version for non-profit and charitable projects.

For non-profit organizations, charitable projects, and committed communities, we review access to a free community version of our software. With small communities and clans, we also explore together whether discounted services are a good fit.

For whom?
  • Non-profit organizations
  • Charitable projects
  • Small communities and clans
View community version
Software

Which product fits your project?

We demonstrate Crazy-Helpdesk or Crazy-Shop using your workflows and discuss any required extensions directly.

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